Shipping and Returns Policy

Overview

Effective Date: 24.04.2025

Shipping Information

We deliver authentic African and Caribbean products right to your doorstep — safely and quickly!

Processing Time: Orders are typically processed within 1–2 business days
Shipping Within Germany: Delivery takes 2–4 business days
EU Shipping: Estimated delivery within 3–7 business days, depending on the destination
Courier Services: We partner with reliable couriers like DHL, Hermes, or similar
Shipping Costs: Calculated at checkout based on weight and location
Free Shipping: Available on qualifying orders (check banner or promo details)

At Ojukwu Afroshop, your satisfaction is our priority. If something isn’t right with your order, we’re here to help!

Returns

You have the right to return most items within 14 days of receiving your order, in accordance with EU consumer protection laws.

To be eligible for a return:

The item must be unused, unopened, and in its original packaging
Perishable goods (like fresh produce) and personal care items (like cosmetics or hair products) cannot be returned for hygiene and safety reasons unless faulty
You must provide proof of purchase (e.g., order confirmation)

How to Start a Return

To initiate a return, please contact us at:
Email: support@ojukwu-afroshop.com
Please include your order number and reason for the return.

Once we receive your request, we’ll send you instructions on how to return your item.

Refunds

After we receive and inspect your return:

We’ll notify you about the status of your refund
If approved, your refund will be processed to your original payment method within 5–10 business days

Please note:

Original shipping costs are non-refundable unless the return is due to an error on our part
Return shipping costs are the customer’s responsibility (unless the item is faulty or incorrect)

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with:

A clear photo of the item and packaging
A description of the issue
We’ll sort it out quickly with a replacement or full refund.

Exceptions / Non-returnable Items

Perishable items (e.g. fresh food, fruits, vegetables)
Health and personal care items (e.g. opened cosmetics, hair care)
Gift cards
Sale items (only regular-priced items may be refunded unless faulty)

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ojukwu-afroshop.com
and send your item to: Address: Ellerstraße 163, 40227 Düsseldorf.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Address: Ellerstraße 163, 40227 Düsseldorf.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.