Delivery Policy
We offer domestic and international shipping using reliable carriers. Orders are processed within 1–2 business days. Delivery within Germany takes 2–5 days, while international orders may take 5–14 days. Tracking details are provided once your order ships.
Return & Refund
You may return items within 14 days of receipt if they are unused and unopened. Perishable or opened food items cannot be returned. Refunds are processed within 5–7 business days after we receive the returned product. Please contact us before returning any item.
Privacy Policy
Your personal information is kept secure and used only for processing orders and improving your shopping experience. We do not sell or share your data with third parties. Payment information is encrypted and never stored on our servers. You can request data removal or account deletion anytime.
How To Order
Browse our shop, add items to your cart, and proceed to checkout. Enter your shipping details, select a payment method, and confirm your order. You will receive a confirmation email after completing the purchase. It’s quick, safe, and easy.
Payment & Taxes
We accept major credit/debit cards and other secure payment methods. All prices shown include applicable taxes unless stated otherwise. There are no hidden fees at checkout. International buyers are responsible for any customs duties or import taxes.
We’re committed to providing a seamless shopping experience for all our customers. Whether you’re ordering pantry staples, spices, or traditional African foods, we ensure quality products, transparent policies, and reliable delivery. Our FAQ section covers the most common inquiries related to shipping, payments, returns, and account access. If you can’t find the answer you’re looking for, feel free to contact our support team for help.
We offer standard and express shipping via DHL, Hermes, or UPS depending on your region. Options and costs are shown at checkout.
Add your desired products to the cart, go to checkout, fill in your details, and choose a payment method. You’ll receive an order confirmation instantly.
Delivery takes 2–5 business days within Germany, and 3–14 days internationally. You’ll get tracking info once your package is dispatched.
All our products are sourced and shipped from our warehouse located in Düsseldorf, Germany. We ensure that all items are fresh and of the highest quality.
Log into your account, go to “My Account” > “Addresses”, and edit your billing or shipping information. You can also do this during checkout.
Please double-check your email and password. If you’re still having trouble, use the “Forgot Password” link or contact our support team for help.